Shop Big & Tall Cat Trees – Perfect for Large Cats & Multi-Cat Homes!
Frequently Asked Questions
General Questions
Product Questions
Free shipping for all Continental USA orders over $50. Orders under $50 ship for a flat rate of $15. Orders ship within the next business day. Addresses outside the Continental USA, as well as P.O. and A.P.O. boxes, are not eligible.
Absolutely! Every cat tree comes with a 30-day trial and free returns. Think of it as a test drive for your kitty to find their puur-fect match!
Yes! We offer replacement parts for our cat trees, including scratching posts, beds, and cushions. You can buy them individually or subscribe to our Petpals Refresh Pass for scheduled deliveries. If you're missing a part or have an issue, check our Support/Policies page to see if you're eligible for a free or discounted replacement.
We currently only ship to the continental U.S.
Once your order ships, we’ll email you a tracking number so you can check your delivery status anytime! Didn’t get the email? No worries, just reach out to us at customerservice@petpalsgroup.com and we’ll sort it out!
You can pay with Visa, MasterCard, Discover, or American Express! We also make checkout a breeze with PayPal, Apple Pay, and Google Pay, your choice!
Absolutely! We use Secure Socket Layer (SSL) technology to encrypt your payment details before they’re sent over the web. Just look for the lock icon on the payment page for extra peace of mind!
